Licensing Policy

Policy last updated on June 13 2021 11:06:56.

Workberri Cloud Version

When a Workberri Cloud account is registered and used with a commercial subscription plan, the user receives non-exclusive rights to use the program according to the Terms of Service.

Workberri Cloud version is SaaS, it is rented by our users. It is deployed, hosted and maintained by Workberri in the Cloud. You can use your Workberri account with a paid plan. Please see our plans and tariffs page. There are no additional or hidden fees for commercial plans, which means there will be no charges above your annual payments if you use Workberri a commercial subscription plan.

There are, however, optional payments for your commercial subscription plans (e.g. VOIP / web telephony credits, SIP-connectors, additional online storage, or subscriptions for apps). Please see our plans and tariffs page.

Cloud Subscription Renewals

If you plan to extend your commercial Cloud subscription, you should do so before the end of your current billing cycle which is usually 12, or 24 months. After your current subscription plan ends, you have a grace period of 15 days to work without limitation. If you do not renew your subscription, then your Workberri account will be terminated.

Subscription Upgrades and Downgrades

You can upgrade or downgrade your current subscription to any subscription plan at any time. To upgrade or downgrade your Workberri subscription, please select one of the subscription options in Workberri CWS account. You can also get in touch with a Workberri representative or a Workberri Partner to have your current subscription plan changed according to your needs.

Refund Policy

Workberri provides no refunds for Workberri Cloud services. Workberri is a pay-as-you-go service with commercial subscriptions billed upfront for every 12 or 24 months (i.e. according to the billing cycle you chose). You can cancel the subscription at any time by notifying a Workberri representative or the Workberri Partner from whom you purchased your subscription so that you are not charged again, but you are responsible for any charges already incurred according to the Terms of Service.

Workberri On-Premise Version

A commercial license key for a Workberri On-premise product copy provides you with non-exclusive rights to use the program according to the Terms of Service the End User License Agreement (EULA). Workberri On-Premise version is available in several editions that have different sets of tools and features. Each edition has several user options. If you outgrow the number of users available for your product copy, you can upgrade to the next available user option.

Each commercial version of Workberri allows you to: - Download the product with the full source code; - Deploy and use your intranet portal permanently (the license never expires); - Enjoy a 1-year free maintenance subscription which allows you to receive premium technical support services via Workberri HelpDesk, download and install updates and new modules for your product copy.

License Key Activation

Your commercial license key should be activated within a 6-month period after the purchase date. Otherwise, the key will be activated automatically which means your free 1-year maintenance subscription will start to expire.

Edition Upgrades and Downgrades

Customers are entitled to upgrade their product copies at any time. Options include upgrading to the next level edition. The upgrade does not extend the maintenance period but simply converts the product to the new edition or new user option. Please note that upgrades are allowed only with an active maintenance subscription. No downgrading is allowed.

Maintenance Subscription

By default, each commercial license includes a free 1-year maintenance subscription which provides access to premium technical support services according to the Service Level Agreement (SLA), and allows you to download and install product updates and new modules. After one year, the free maintenance subscription expires (becomes inactive), however, your product copy remains fully functional with the exception of modules, tools and services.

Refund Policy

Workberri products (commercial license keys, upgrade or renewal options) are non-refundable. We ask for your understanding that we cannot issue any refunds, and since the commercial product version of the software is delivered with the full source code.

Workberri provides a demo of the product which is fully functional. We recommend that you to test the system features using the demo version to make sure that the system works for you, and to eliminate any possible refund requests. We believe that the demo is enough to test Workberri in the chosen environment thoroughly and to carry out an informed decision concerning purchase our software.